Terms & Conditions
1. Introduction
1.1 These Terms and Conditions apply to the use of our website and the purchase of products offered on our website.
1.2 Defined terms and interpretations for these Terms and Conditions are listed in Section 26.
2. Acceptance
2.1 You represent and warrant that:
(a) You are a natural person and at least 18 years old.
(b) You have the authority to enter into a legally binding contract with us.
(c) You are not prohibited by applicable laws or agreements from entering into a legally binding contract with us.
2.2 We reserve the right to request written confirmation of your authority to agree to these terms.
2.3 You represent and warrant that you have not:
(a) Been convicted of a computer or internet-related crime.
(b) Previously been refused products or access to the website.
2.4 We reserve the right to refuse you access to our website if we deem it necessary or appropriate.
2.5 Placing an order means:
(a) You confirm that you have read and understood these Terms and Conditions.
(b) You offer to purchase products exclusively under these Terms and Conditions.
(c) You agree that any order confirmation is subject to these Terms and Conditions.
(d) You commit to complying with these Terms and Conditions.
2.6 If you do not agree to these Terms and Conditions, you may not use the website or purchase products.
2.7 You must explicitly agree to these Terms and Conditions before:
(a) Submitting any information on or via our website.
(b) Purchasing a product.
2.8 By visiting our website, purchasing products, or agreeing to these Terms and Conditions, you also:
(a) Agree to our Privacy Policy.
(b) Agree to our Acceptable Use Policy (see Section 12).
2.9 We recommend that you print a copy of these Terms and Conditions for future reference.
2.10 If you do not agree to these Terms and Conditions, you may not place an order or communicate with us.
3. Personal Use
You confirm that you will use the website to purchase products for your personal, non-commercial use only, as an individual and not as an agent or on behalf of another person.
4. Pricing
4.1 Prices for products on our website include shipping costs but exclude all duties, taxes, tariffs, or similar government charges ("duty unpaid and untaxed").
4.2 Customs duties and import taxes:
- All customs duties, fees, and import taxes are the responsibility of the customer and are not included in the product price.
- Additional costs may apply, including VAT and customs duties, as goods are shipped from China (non-EU country).
- Customers must verify potential customs duties before ordering.
- The buyer is the "importer of record" and responsible for compliance with all import laws and regulations.
4.3 We strive to ensure that all details, descriptions, and prices on our website are accurate. However, errors may occur.
- If we discover a pricing error, we will notify you as soon as possible.
- You may choose to confirm your order at the corrected price or cancel your order.
- If we cannot contact you, the order will be canceled, and you will receive a full refund.
4.4 We are not obligated to fulfill an order if the price listed on the website is incorrect (even after you have received an order confirmation).
4.5 Prices may change from time to time. However, such changes do not affect an order that has already been confirmed.
5. Placing an Order
5.1 Orders are subject to product availability. If we have sufficient stock, you will receive an order confirmation.
5.2 A contract is only formed once we issue an order confirmation and only for the product(s) listed in the confirmation.
5.3 If your order includes multiple products, they may be shipped separately at different times.
5.4 We reserve the right to:
- Remove any product from our website at any time.
- Reject any order at our discretion.
- Cancel or refuse any order (even after order confirmation).
5.5 If we cancel an order after receiving payment, we will issue a full refund.
6. Payment
6.1 Payment can be made through available payment methods on our website.
6.2 Promotional vouchers or discount codes can only be applied at checkout.
6.3 Payment processors handle transactions, and we may share necessary data with them.
6.4 We are not responsible for payment failures or issues caused by payment processors.
6.5 You confirm that:
(a) The payment method used belongs to you.
(b) Any promotional voucher used is legally obtained.
(c) You have sufficient funds for the transaction.
6.6 We are not responsible for unauthorized use of your payment method.
7. Shipping & Delivery
7.1 We will deliver your order to the shipping address provided at checkout.
7.2 Estimated delivery time: 5-12 business days, but may take up to 4 weeks in exceptional cases.
7.3 If your order is delayed, we will notify you, but we are not liable for any resulting losses.
7.4 You are responsible for:
- Providing a correct delivery address.
- Covering any customs/import duties (if applicable).
7.5 Risk of loss passes to the customer once the order is delivered.
8. Cancellations & Order Modifications
8.1 Orders can be canceled within 24 hours of placement.
8.2 Once an order has been packed or shipped, cancellation is not possible.
8.3 If the item is already in transit, you must wait until it arrives and then return it to us.
9. Defective Products
9.1 If you receive a defective product:
- Contact us with a photo of the defect.
- Return the product according to our return policy.
9.2 Upon inspection, we will:
(a) Offer a replacement and cover shipping costs.
(b) Issue a refund if a replacement is not possible.
10. Returns & Refunds
10.1 You may return products within 30 days of receipt.
10.2 Return shipping costs must be covered by the customer.
10.3 Items must be:
- Unused and in original packaging.
- In the same condition as received.
10.4 Refunds will be issued once we receive and inspect the returned item.
10.5 Returns must be shipped with a tracking number.
11. Intellectual Property
11.1 All content on our website is protected by intellectual property laws.
11.2 You may not:
- Copy, modify, or distribute website content.
- Use our trademarks without permission.
12. Limitation of Liability
12.1 We are not liable for:
- Indirect or consequential damages.
- Losses caused by delays in delivery.
- Unforeseen customs/import duties.
12.2 Our total liability is limited to the amount paid for the product.
13. Dispute Resolution
13.1 All disputes shall be governed by Hong Kong law.
13.2 Any dispute shall be resolved by arbitration in Hong Kong in English.
14. Final Provisions
14.1 If any provision of these Terms is found invalid, the remaining provisions remain enforceable.
14.2 We reserve the right to update these Terms at any time.
14.3 Continued use of our website constitutes acceptance of the latest Terms.
If you have any questions, please contact us.